Email: info@bytebrew.xyz. We usually reply within two working days.
Why is the scan total smaller than what my disk says is used? Some space is always outside a scan: macOS's own system volumes, local Time Machine snapshots and purgeable space, plus folders macOS protects. Open Missing space to see what wasn't readable and how to include it.
macOS asked whether Disk Scout can access Desktop, Documents or Downloads. That's macOS protecting those folders. Choose Allow to include them in the scan, or Don't Allow to skip them. You can change this later in System Settings → Privacy & Security → Files and Folders.
Should I give Disk Scout Full Disk Access? It's optional. Without it, macOS hides Mail, Messages and some Library folders, so part of your disk stays unexplained. Disk Scout only reads sizes and dates either way.
Does Disk Scout delete anything by itself? No. Disk Scout never deletes, moves or changes your files. It explains each item and opens it in Finder ("Show in Finder"), and you decide what to remove. If you move something to the Trash, empty the Trash to free the space for good.
What does Disk Scout Pro add? A step-by-step cleanup plan for your Mac and answers to "what is this, and is it safe to remove?" for anything on your disk. Everything else, including all findings, is free.
How do I cancel my subscription? System Settings → your name → Media & Purchases → Subscriptions (or App Store → your account → Subscriptions). Cancel at least a day before the renewal date.
I subscribed on another Mac. Open Settings → Pro → Restore purchases, using the same Apple ID.
How do I turn off the AI features or usage statistics? Settings → Privacy.
Privacy policy: https://diskscout.bytebrew.xyz/privacy/